Shipping Policy

All items are made to order.

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PROCESSING TIME

Our current processing time is 7–14 business days.

Processing time may increase during sales, holidays, or high-volume periods.

Processing time is an estimate and not a guaranteed ship date.

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SHIPPING

Once your order is completed, it will be shipped via USPS, UPS, or another available carrier.

You will receive a tracking number via email once your order ships.

Please allow 24–48 hours for tracking to update.

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DOMESTIC SHIPPING (United States)

• Free standard shipping on all US orders
• Expedited shipping: $7.00

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INTERNATIONAL SHIPPING

We ship worldwide. Rates vary by destination:

Canada
• Standard: $18.00
• Expedited: $25.00

Europe (UK, Germany, France, Ireland, Slovakia)
• Standard: $20.00
• Expedited: $25.00–$30.00

Australia
• Standard: $30.00
• Expedited: $35.00

New Zealand
• Standard: $25.00

Rest of World
• Carrier-calculated rates via DHL Express or FedEx (calculated at checkout)

Delivery times may vary depending on location and customs processing.

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DUTIES & TAXES

For orders shipping to Canada, Australia, the UK, Europe, New Zealand, and Ireland: duties and taxes are calculated and collected at checkout (DDU). You will not be charged additional fees upon delivery.

For all other international destinations: applicable duties and taxes are included in your order total at checkout (DDP).

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IMPORTANT

Chaotic Gear is not responsible for:

• Shipping carrier delays
• Lost or stolen packages once marked delivered
• Customs delays

If you would like additional insurance, please contact us before placing your order.