Get in Touch
Contact Us
Real People. Real Support.
Have a question about sizing, customization, your order, or wholesale opportunities? We’re here to help.
At Chaotic Gear, every message is read by a real person — not a bot — and we take pride in responding personally.
We typically respond within 1–2 business days.
🐾 Custom Design Requests
Have something unique in mind?
Email us your idea, color preferences, and any inspiration photos. We’ll work with you one-on-one to bring your vision to life.
Please note: Custom designs may require additional time for approval and production.
📦 Order Questions
When contacting us about an order, please include:
• Order number
• Name used at checkout
• Clear description of your concern
• Photos if applicable
This helps us assist you quickly and efficiently.
📱 Social Media
You can also reach us on Facebook and Instagram.
FaceBook: https://www.facebook.com/search/top?q=chaotic%20gear
Instagram: https://www.instagram.com/chaotic.gear/
TikTok: https://www.tiktok.com/@chaotic.gear
Please note: For order-specific concerns, email is the fastest and most reliable method.
⏳ Response Times
We are a family-run business. During show weekends, travel, or high-volume periods, response times may be slightly extended. We appreciate your patience and promise to get back to you as soon as possible.
Before Contacting Us
• Please review our Materials & Care page for cleaning instructions.
• Custom orders are made to order and non-refundable unless defective.
• Always check sizing charts before ordering.