Shipping Policy

All items are made to order.

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PROCESSING TIME

Our current processing time is 7–14 business days.

Processing time may increase during sales, holidays, or high-volume periods.

Processing time is an estimate and not a guaranteed ship date.

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SHIPPING

Once your order is completed, it will be shipped via USPS, UPS, or another available carrier.

You will receive a tracking number via email once your order ships.

Please allow 24–48 hours for tracking to update.

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DOMESTIC SHIPPING (United States)

• Free standard shipping on all US orders
• Shipping: $7.00

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INTERNATIONAL SHIPPING

We ship worldwide. Rates vary by destination:

Canada
• Standard: $18.00
• Expedited: $25.00

Europe (UK, Germany, France, Ireland, Slovakia)
• Standard: $20.00
• Expedited: $25.00–$30.00

Australia
• Standard: $30.00
• Expedited: $35.00

New Zealand
• Standard: $25.00

Rest of World
• Carrier-calculated rates via DHL Express or FedEx (calculated at checkout)

Delivery times may vary depending on location and customs processing.

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DUTIES & TAXES

International buyers are responsible for any customs fees, duties, or import taxes required by their country. These charges are not collected at checkout and are assessed upon delivery by your local customs authority.

Chaotic Gear has no control over these fees and cannot predict their amount. Please check with your local customs office for more information before placing your order.

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IMPORTANT

Chaotic Gear is not responsible for:

• Shipping carrier delays
• Lost or stolen packages once marked delivered
• Customs delays

If you would like additional insurance, please contact us before placing your order.